Frequently Asked Questions
Will I be running with a group, or are these personalized tours?
Most of our tours are booked on an individual basis to accommodate all running paces. However, in the event that we are booked and both parties are okay with having someone join their tour, we will offer that option.
Will I be able to keep up?
Yes! The guide runs at your pace in order to make sure you have a great experience. And since runs are booked on an individual basis, you don't have to worry about being left behind by a group.
Will there be water?
We will have water for the end of the run, but for longer runs, we encourage you to bring your own. Or let us know if you want your water for the run, and we'll make sure you have it at the beginning of the run.
Do I need to be able to run the whole time?
While these are running tours, we aren't militant about requiring tour participants to run the entire time. We go at your pace whether that's a run, a run/walk or simply a walk. It's up to you, and your guide will keep your pace.
Are kids welcome to participate?
Yes! Kids ages 12 and up are full price. Kids under 12 are half price. Kids in a stroller are free! Please note, kids need consent of parents to participate if they are under 18 years of age.
Can I buy gift cards?
Yes! Simply e-mail us at rockinrunningtours@gmail.com to purchase a gift card.
Are bathrooms available along the route?
We can typically find a bathroom along our routes, so if you ever need to stop, just let your guide know, and he or she will find a place to stop.
When will I receive my T-shirt and photos?
You'll receive your T-shirt on the day of your run. Photos, which will be taken with a digital camera, will be e-mailed to you, usually within 48 hours of your run.
Am I allowed to tip my guide?
Yes! You're not required to do so, but tips are appreciated.
What if I'm late for my run?
If you are late for your run, your guide will wait 15 minutes. We provide you with contact information for late calls and emergencies upon booking and encourage to call ahead if you are going to be late.
What if the weather is bad?
Adventure is our business, and we are willing to run in all weather conditions to meet your requests. In case of inclement weather (tornadoes, flash floods, blizzard, etc.), we will attempt to reschedule your tour for another time if applicable. We will usually wait until as close to tour time as possible before deciding to cancel or reschedule. See below about refunds.
If my plans change or I have a conflict on the day of my tour, can I reschedule?
In cases of emergency or changed travel plans, we will reschedule your tour. Simply call us, and we will issue you a rain check.
What is your refund policy?
In event of an emergency or inclement weather, refunds are only issued within 48 hours of your scheduled run. Your refund will be mailed to you within the week following the canceled run.
Most of our tours are booked on an individual basis to accommodate all running paces. However, in the event that we are booked and both parties are okay with having someone join their tour, we will offer that option.
Will I be able to keep up?
Yes! The guide runs at your pace in order to make sure you have a great experience. And since runs are booked on an individual basis, you don't have to worry about being left behind by a group.
Will there be water?
We will have water for the end of the run, but for longer runs, we encourage you to bring your own. Or let us know if you want your water for the run, and we'll make sure you have it at the beginning of the run.
Do I need to be able to run the whole time?
While these are running tours, we aren't militant about requiring tour participants to run the entire time. We go at your pace whether that's a run, a run/walk or simply a walk. It's up to you, and your guide will keep your pace.
Are kids welcome to participate?
Yes! Kids ages 12 and up are full price. Kids under 12 are half price. Kids in a stroller are free! Please note, kids need consent of parents to participate if they are under 18 years of age.
Can I buy gift cards?
Yes! Simply e-mail us at rockinrunningtours@gmail.com to purchase a gift card.
Are bathrooms available along the route?
We can typically find a bathroom along our routes, so if you ever need to stop, just let your guide know, and he or she will find a place to stop.
When will I receive my T-shirt and photos?
You'll receive your T-shirt on the day of your run. Photos, which will be taken with a digital camera, will be e-mailed to you, usually within 48 hours of your run.
Am I allowed to tip my guide?
Yes! You're not required to do so, but tips are appreciated.
What if I'm late for my run?
If you are late for your run, your guide will wait 15 minutes. We provide you with contact information for late calls and emergencies upon booking and encourage to call ahead if you are going to be late.
What if the weather is bad?
Adventure is our business, and we are willing to run in all weather conditions to meet your requests. In case of inclement weather (tornadoes, flash floods, blizzard, etc.), we will attempt to reschedule your tour for another time if applicable. We will usually wait until as close to tour time as possible before deciding to cancel or reschedule. See below about refunds.
If my plans change or I have a conflict on the day of my tour, can I reschedule?
In cases of emergency or changed travel plans, we will reschedule your tour. Simply call us, and we will issue you a rain check.
What is your refund policy?
In event of an emergency or inclement weather, refunds are only issued within 48 hours of your scheduled run. Your refund will be mailed to you within the week following the canceled run.
